Conflict Resolution Course

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.

In the Conflict Resolution course, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

Course Contents 

There are 12 modules / lessons in this course. Each of them have videos, case studies, quizzes etc. Some of the important modules / lessons are - getting started with the course, an introduction to conflict resolution, conflict resolution styles with the Thomas-Kilmann instrument, creating an effective atmosphere, creating a mutual understanding, focusing on individual and shared needs, getting to the root cause, generating options, the shorter version of the process, additional tools, wrapping up , etc.

Course Objectives / Goals

At the end of this course all participants will be able to :

• ·        Understand what conflict and conflict resolution mean
• ·        Understand all six phases of the conflict resolution process
• ·        Understand the five main styles of conflict resolution
• ·        Be able to adapt the process for all types of conflicts
• ·        Be able to break out parts of the process and use those tools to prevent conflict
• ·        Be able to use basic communication tools, such as the agreement frame and open questions
•          Be able to use basic anger and stress management techniques