About the course

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

This course focuses on how to coach your employees toward a higher performance better. Coaching is a process of relationship building and setting goals. How well you coach relates directly to how well you are able to foster a great working relationship with your employees through understanding them and by creating strategic goals. An easy-to-understand coaching model taught in this workshop will guide you through the coaching process. Prepare yourself to change a few things about yourself in order to coach your employees toward better performance.

Course Contents

This course has 12 modules / lessons. Each one of them has videos, case studies, quizzes and assessments.

Course Objectives

The objective of this course is to help Mentors and coaches develop skills that will allow them to get the best performance from themselves and others. Those skills include:

• Develop clear communication
• To be able to use accurate and objective language: Not vague or ambiguous language
• How to use encouragement and praise to keep people motivated to learn more
• How to give negative feedback in a positive way
• Mentors are role models: they demonstrate the standards they hope to inspire in others
• A mentor/coach will often ask questions rather than issue commands
• The Mentor /coach can ask intelligent questions that stimulate the right answers (as opposed to giving solutions readymade): This is called the Socratic Method
• The Mentor /coach can purposefully build the self-image and confidence of others
• The Mentor /coach understand that people act in accordance with their self-image
• They purposefully build the levels of goal focus, confidence, and knowledge, and they thus will produce improved team performance